A positive and productive organizational climate requires that the management team and first line supervisors have a consistent set of interpersonal, communications and problem solving skills. Our Positive Employee Relations Practices (PERP) can provide the skills and knowledge necessary to create and maintain such a climate.

PERP is a process that gives participants the practical skills necessary to effectively handle day-to-day employee relation’s issues. The program improves organizational communications, clarifies expectations and provides a positive approach to solving problems within the organization.

• PERP utilizes the training techniques of behavioral modeling, positive reinforcement, video modeling and skill practicing.
• PERP addresses “real” issues facing participants and the organization, and provides the tools to address those issues.
• PERP is practical.
• PERP provides a “management reinforcement” and “coaching” element to better ensure that the process is successful within the organization.

"Omega Services Interpersonal Skills Training (PERP) has been an important part of our supervisory development program. Our company culture supports promotion from within which makes Interpersonal Skills training even more important because many of the individuals promoted have not had previous supervisory experience. Omega services offers a program that takes the actual on the job experiences of the participants, combines them with instructors who are able to facilitate the learning process with role playing, to create a highly effective educational program that makes us a better team. Here at our distribution center we are in the people business as we rely on positive associate relations to accomplish our customer service objectives. I believe that any organization that embraces the tenets advocated by this program will reap the benefit of improvements in morale, operating results, customer service, and growth. It works, and is well worth the investment."

Kai Goto
Vice President
Distribution Center
Brooks Pharmacy
(Div. of MaxiDrug Inc.)