FACTS™ training provides the communications tools and techniques necessary to effectively communicate management's positions during the often difficult process of contract negotiations. It is important that management controls the communications to employees during contract negotiations to ensure that negotiating positions are clearly and accurately understood. Properly done, this communications process can lead to an acceptable contract and a strike can be avoided.

FACTS™ participants will become fully participating partners in the communications process, with the skills and knowledge needed to explain and advocate the organization’s positions on various aspects of negotiations, thereby enhancing his/her prestige and credibility. The program includes:

• An exploration of the issues facing management
• The role of the supervisor during negotiations
• Labor law
• Communications and interpersonal skills
• Behavioral modeling and skill practices holding “real life” conversations about contract negotiations